Terms & Conditions

First Time Shoppers

Welcome to Wellspring Bookstore Secure Online Shopping.

All orders and purchases made through this website are subject to these Terms and Conditions outlined below. We may change these Terms and Conditions from time to time without prior notice and at our discretion. Endeavour may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

This website and Wellspring Bookstore are owned and operated by Australian College of Natural Medicine Pty Ltd ACN 061 868 264 trading as Endeavour College of Natural Health, referred to herein as ‘Endeavour’. These Terms and Conditions, the use of this website and any order/purchase made through the facilities of this website shall be governed by the laws and courts of Queensland, Australia. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

In these terms and conditions, the expressions ‘we’, ‘us’ and ‘our’ are a reference to Endeavour and related corporations.

Secure Shopping

Wellspring Bookstore uses encryption software to make shopping on the site as secure as it can be.

Ordering

How to Buy

Once you have arrived at an item you wish to purchase you may add it to your shopping cart without committing to purchase. You can add as many items to your cart as you wish and if you want multiple copies of an item, you may change the quantity of the item in your cart. When you are ready to proceed with the purchase, click on the cart icon and view your cart. At this point your can delete any items you do not want and confirm the quantities of the items you do want.

If you are choosing our free campus service, you can proceed to check out where you will enter your personal information along with the campus you wish it to be sent to. If you wish your order to be sent directly to your nominated address you can select the Flat Rate – (Regular / Parcel Post) shipping option at the cost of $10.00.

You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques or cash as payment online. If you require an alternative payment method please contact us either via email, brisbane.bookshop@endeavour.edu.au or call on 07 3253 9525.

When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.

Please note that we cannot guarantee the security of data when communicating  with Wellspring Bookstore via email. Accordingly please do not send us payment information using email, but rather through the secure online payment gateway. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Pricing

All prices listed on this website are in Australian dollars.  All charges will be processed in Australian dollars.

Prices displayed online include a 10% discount off the recommended retail price. For this reason, prices in store may vary.

All prices are subject to change without notice. All orders are subject to confirmation of price and availability.

Every effort has been made to keep information on this website as current as possible, but if prices and availability change, Wellspring Bookstore cannot accept responsibility..

GST

All prices listed on this website are in Australian dollars and are exclusive inclusive of GST, currently 10%.

Where a title is shipped from Australia its price (including any applicable postal charges) are inclusive of Australian goods and services tax (GST). Where a title is shipped from outside Australia its price (including any postal charges) is exclusive of GST.

If GST is payable in respect of any supply of goods to be made under these Terms and Conditions then, subject to us providing you with a tax invoice, you must pay to us an amount equal to the GST payable on the supply at the time you pay for the goods to be supplied.

Stock Availability

Once you have confirmed your order and we have received it, we will only contact you if an item is out of stock or on back order (and given estimated time frames on when item will be back in stock), at which time you will be given the chance to cancel the order and receive a full refund.

You can call us for immediate stock information and other sales enquiries during business hours. (See contact details at conclusion of terms and conditions).

Refunds  / Exchanges / Store Credits / Faulty and Incorrect Products

Refunds/Exchanges must be requested within 3 working days of placing your order.  If you receive your order and wish to return it, a store credit will be given to the value of the item being returned and will not include the cost of shipping the item. Returns/Store Credits must be requested within 3 days of receiving your order (the product needs to be in mint, saleable condition on its return before refund is made – we must remind you that if you do not package the item correctly then it could result in arriving in a damaged state and no refund will be due). We will process a refund/store credit once we have received the goods back from you in a saleable condition.

If you consider that any goods delivered are faulty or incorrect you need to notify us within 14 days of receiving the goods. Depending on the fault and our acceptance of it (once it has been sent back to Wellspring Bookstore), will be evaluated based on information provided by you we will make an exchange or provide a refund.  If a product needs verification by the manufacturer, an exchange or refund will not be given until the product has been evaluated. A reply paid address will be provided for customers to return faulty / incorrect items at our expense on your request.

A Receipt / Invoice / Proof of sale must accompany any request for a refund or exchange.

**Any costs to post products back to Endeavour are at the Customer’s expense. Only if a product is faulty or was delivered in our error will Endeavour issue a credit for the postage costs.

Endeavour’s Liability

Endeavour’s liability for breach of a condition or warranty implied by the Trade Practices Act 1974 (other than under section 69) in relation to the supply of goods or services not of a kind ordinarily acquired for personal domestic or household use or consumption, is limited, at Endeavour’s option, to:

  • in the case of goods – the replacement of the goods, the supply of equivalent goods, the payment of the cost of replacing the goods or the payment of the cost of acquiring equivalent goods;  or
  • in the case of services – the supplying of the services again or the payment of the cost of having the services supplied again.

Cancellations

If you wish to cancel your order, please contact us via phone or email (see contact details contained in these Terms and Conditions). As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy and the payment refunded according to the Refund Policy.

Missing Orders

You must notify us within 2 weeks of dispatch date as recorded in the Order Verification email if you have not received an item. After this time no refund will be issued for any missing orders.

Loyalty Program

Wellspring Bookstore is happy to offer a loyalty program for customers with an online account, to reward repeat purchases and thank our loyal customers.

Loyalty points can be accrued for each dollar spent on the online store and these points can be redeemed for cart discounts off future orders. Account holders will also be eligible for other benefits and special offers as communicated by Wellspring Bookstore from time to time.

Creating an account

Registering for an online account is easy – enter a unique username or your email address in full, create a password, and you’re all set. You can also use social logins to create an account. You will automatically receive 100 loyalty points as a welcoming gift for creating an account.

Once logged in, the ‘My Account’ section allows you to edit your password or account details, and view your points balance, pre-order items and transaction history. You are responsible for all activity on your account, so please keep your login and password confidential.

Earning points

For online account holders, every dollar spent will earn you one loyalty point accrued automatically to your account. You must be logged into your account during the checkout process for points to be both accrued and redeemed. Loyalty points will not be issued retrospectively on past purchases.

Loyalty points can also be earned by leaving approved comments or reviews on individual product pages. Comments or reviews that are approved by Wellspring Bookstore page administrators will earn you 50 loyalty points. Wellspring Bookstore reserves the right to reject comments or reviews for any reason and deny the accrual of points for them.

Redeeming Points

Redeeming points for a cart discount is also easy – When viewing your shopping cart you will see the number of points to be accrued by completing your order, and also the number of points you have available in your account for a cart discount on your current order. Hit the ‘Apply Discount’ button and you can choose to redeem all your existing points or a selection of your existing points. You can also choose not to redeem any points by simply skipping over this button.

Loyalty points will be valid for a period of 2 years from date of the corresponding order.

Loyalty points cannot be redeemed for discounts instore. You cannot redeem or exchange points for cash and you cannot sell or transfer your points to anyone.

Please Note

Wellspring Bookstore reserves the right to change the value of loyalty points in relation to the discount amount, and these terms and conditions, at any time without notice. We also reserve the right to terminate your account and loyalty points if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

We may discontinue our loyalty points offering at any time in our sole discretion with no liability to you. If we do so, we’ll publish a notice on our website and/or email you to let you know.

Individuals who create an online account with us and/or accrue and redeem loyalty points are deemed to have agreed to the Terms and Conditions and are legally bound by the Terms and Conditions.

Postage and Handling

Outside Australia

We now offer international delivery, and it is based on Australia Posts standard charge and services. please proceed to our check out system per normal. Calculating your postage when viewing your cart will give you your postage options based on where in the world you live. Please contact us if you need further information Brisbane.Bookshop@endeavour.edu.au

Our international service  includes express delivery (time frames are dependent on the distance from Australia) and tracking on all articles.

Please note, Wellspring Bookstore uses Australia Post for parcel delivery and therefore we rely on their processes and delivery times to your chosen destination once the parcel has left our warehouse. We cannot give any guarantees on Australia Post’s behalf.   Australia Post will deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays, and requires a signature on delivery.  In step 3 you can nominate for your parcel to be left  with out a signature if no one is home. Wellspring Bookstore takes no liability of your parcel if this option is used.

Free Pick Up

Wellspring Bookstore’s online shop is based at the Endeavour College of Natural Health Brisbane Campus. You can choose to pick up your online order free of charge from our Brisbane, Melbourne or Sydney Campus Bookstores during our business hours.  You can also elect to pick up your order at any of our other campuses free of charge (see alternative campus collection addresses delivery information). You will receive notification of when your order is ready and when it will be available to collect. Campus consolidated orders are only sent once a week (Perth – Monday, Adelaide – Tuesday, Gold Coast -Thursday).  All campus consolidated orders need to be ordered by 8am to be included in that weekly shipment.  If later than this time, your order will be sent the following week.

Privacy

Endeavour Bookstore keeps all personal information submitted to us in the strictest confidence. The information is kept on a secure server and is only used to process orders from Endeavour Bookstore. This information will not be released to anyone other than necessary to fulfil your order, without your consent or where the release is required by law.

Disclaimer

We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this web site.

This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

Whilst we have no reason to believe that any information contained on this web site is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this web site updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this web site.

Responsibility for the content of advertisements appearing on this web site (including hyperlinks to advertisers’ own web sites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representation made in connection with this advertisement.

Customer Support

Please contact our physical store in Brisbane, Australia.

Tel: Monday to Friday from 9am – 5pm (GMT+ 10:00); +617 3253 9525

Email: Brisbane.bookshop@endeavour.edu.au

Our Details

Wellspring Bookstore is a division of Endeavour College of Natural Health, a trading name of the Australian College of Natural Medicine Pty Ltd, registered in Australia (ABN: 57 061 868 264), with registered office located at:

Level 2, 269 Wickham Street,
Fortitude Valley, QLD, 4006.
Australia.